Orders
Where is my order?
You will receive a tracking link by email as soon as your order ships. You can also check the status anytime via the Return Portal or by contacting Customer Service.
Can I cancel or modify my order?
Please contact us within 24 hours of placing your order. Once an order has entered fulfilment, we are unable to make changes.
Sizing
How do Delvourne shoes fit?
Our loafers, mules, and driving shoes are designed with a European fit in mind. For the most accurate size, we recommend measuring your foot and comparing it to our size guide.
What if my size doesn't fit?
No problem — you may exchange for a different size within 30 days via our Return Portal.
Product
What materials are used?
Each pair is crafted with premium leather and finished to a quiet luxury standard, built to last well beyond a single season.
How should I care for my shoes?
See our Product Care page for full guidance on cleaning, storing, and maintaining your Delvourne pieces.
Payment
What payment methods do you accept?
We accept all major credit cards and secure checkout options available at checkout.
Is my payment information secure?
Yes. All transactions are encrypted and processed through secure, industry-standard payment providers.