Shipping & Returns
Shipping & Returns
Considered from order to doorstep — here is everything you need to know about receiving, and if ever needed, returning your Delvourne pieces.
Worldwide Shipping
We offer complimentary shipping on all orders, with no minimum spend required. The price you see at checkout is the price you pay — no hidden costs.
Orders are processed within 1–3 business days. Once dispatched, estimated delivery is 7–15 business days depending on your destination. During exceptional periods such as sales or holidays, delivery may take slightly longer; we will always keep you informed.
Every Delvourne order is shipped with full tracking from our atelier partners to your door. As soon as your order ships, you will receive a confirmation email containing your tracking number and a direct link to follow its journey.
Please ensure your shipping address and contact details are accurate at checkout, as this allows us to guarantee the smoothest possible delivery experience.
For all orders within the European Union, no additional customs duties or import charges apply — the price at checkout is final.
For orders shipped outside the EU, the recipient may be responsible for applicable customs duties, import taxes, or handling fees levied by their local authorities. These charges are outside of our control and are not included in your order total.
Should you need to cancel or amend your order, please contact our customer service team as soon as possible at info@delvourne.com.
As we aim to process and dispatch orders swiftly, we are not always able to guarantee changes once an order has entered fulfilment. Our team will do everything possible to accommodate your request.
If your order has not arrived within the estimated delivery window, please reach out to us at info@delvourne.com with your order number and any tracking details you may have.
We will personally investigate the matter with our shipping carrier and ensure a fair and timely resolution.
Returns, Refunds & Withdrawal
In accordance with European Union consumer protection law, you are entitled to withdraw from your purchase within 14 days of receiving your order, without needing to provide a reason.
To exercise this right, please contact us at info@delvourne.com, or submit our Refund & Withdrawal form, stating your order number and your intent to withdraw.
To be accepted, returned items must meet the following conditions:
- Unworn, unused, and free of any signs of wear
- Returned in their original packaging, with all tags attached
- Accompanied by proof of purchase (order number or confirmation email)
Items that do not meet these conditions may be declined and returned to the customer.
Returning a piece to Delvourne is simple:
- Submit your withdrawal request via our form or by email within 14 days of delivery
- We will confirm receipt of your request and provide return instructions
- Once your return is received and inspected, we will notify you of the outcome of your refund
Once your return has passed inspection, your refund will be issued to your original payment method within 14 days. Please note that your bank or payment provider may require a few additional business days to reflect the refund in your account.
Return shipping is the responsibility of the customer, except in cases where the item received was defective or incorrect, in which case Delvourne will cover the cost of return shipping in full.
Items marked as Final Sale at the time of purchase are not eligible for return, refund, or withdrawal, except where required by applicable law.
Frequently Asked Questions
Once your order has shipped, you will receive a confirmation email with your tracking number. You can follow your delivery at any time via our Track Your Order page.
We accept Visa, Mastercard, Maestro, American Express, Apple Pay, Google Pay, Bancontact, and Shop Pay. All transactions are processed securely through encrypted checkout.
Yes — we currently ship across the European Union, the United Kingdom, and select international destinations. Shipping availability and delivery estimates are shown at checkout based on your address.
We sincerely apologise for the inconvenience. Please contact us at info@delvourne.com within 48 hours of delivery, including photos of the item and packaging, and we will arrange a free replacement or refund.
Product Care
To preserve the quality and appearance of your pieces, we recommend storing them in a cool, dry place away from direct sunlight, using a soft brush or cloth to remove surface dust after wear, and avoiding prolonged exposure to moisture.
With thoughtful care, our pieces are designed to age gracefully — developing the kind of quiet character that defines true craftsmanship.
Customer Service
Our team is here to assist with any question regarding your order, our pieces, or your account. Reach us at info@delvourne.com — we aim to respond within 24 hours, Monday through Friday.
Return Portal
To initiate a return, refund, or withdrawal, please submit our Refund & Withdrawal form with your order number and details. Our team will follow up promptly with next steps.